A consistent theme throughout Matthew Bellis’ business career has
been the marketing approach he’s taken with small businesses: Matt
has always set the course and has grown businesses from the inside-
out, working with his most valuable clients to cultivate more valuable
clients just like them.In the late 1990’s Matthew began studying the Financial Industry. A
financial advisor friend had hit a stumbling block in his business and
asked Matt for help. As he started to learn more about the Financial
Industry, Matt was intrigued by a rather stunning figure he’d read -
that over 90% of financial advisors report they are new, qualified
activity challenged. How could this be? He assumed that everyone
needed a good financial advisor - one they trusted and respected. So
why - with a potential market of about 80 million baby boomers plus
millions of those already retired - aren’t advisors overwhelmed with
new activity?
Matt began doing market research among this target, most of it
hands-on, in the form of focus groups. He learned that:
- the target market was either financially undereducated or
uneducated. They were frightened about money and retirement.
They needed and wanted help. They wanted advice and guidance;
- the Financial Services Industry suffers from a very negative
reputation;
.
- many in this market segment had a fixed bias or viewpoint, seeing
the financial advisor industry as an “evil empire” - financial advisor
Darth Vader’s, working for “their own self-interest”, “not to be
trusted”, akin to a “used car salesman” or a “root canal specialist”;
- while individuals in this market were looking for help, they
complained about what they encountered - financial advisors who
are takers, always saying the same things, always selling, selling,
selling.
Matt then interviewed financial advisors. Here he learned that in spite
of solid training and well-respected coaching programs, advisors still
had difficulty getting in front of new qualified prospects on a regular
basis. While they may have known that their most important centers
of influence were their best, happiest clients, most admitted that they
did not know how to effectively utilize this currency.
At this point Bellis realized two important things:
- that his own marketing approach could well serve not only his
financial advisor friend, but the financial advisor industry at large.
- that he could train financial advisors to be effective marketers, to be
the Luke Skywalker’s to those dreaded Darth Vader’s.
Matt’s philosophy is that learning to be an effective marketer is not
difficult - it’s a learned skill. It just takes training, mentoring and
time.
THE BELLIS METHOD: BEING A MARKETER WHO ADVISES, NOT
AN ADVISOR WHO MARKETS
The Bellis Method was born out of an expressed desire: Financial Advisors wanting to be in control of their businesses by having a
continuous stream of qualified prospects on a predictable and ongoing
basis. This method is all about creating a culture of warm
introductions.
Financial advisors have always been taught and trained to get facts,
ask questions, educate, write proposals - to do all the good financial
work. However, as one of Matt’s clients put it, they aren’t effectively
learning to deal with the “elephant in the room” -- getting those
coveted qualified prospects.
Matt teaches financial advisors how to be effective marketers, how to
listen, appreciate, respect and work within the parameters of their
clients’ biases and viewpoints, not push to change them. He cautions,
“it doesn’t matter how we see ourselves - what’s important is how our
prospects and clients see us”. He teaches advisors to be givers, not
takers. Working closely with his clients, Matt isn’t a big believer in
workbooks and materials overload. Rather, he teaches advisors how to
craft the marketing tools they need to grow their businesses. A
completely new and different skill.
The Bellis Method is built around four basic components:
The foundation and cornerstone of the Bellis Method is working with
financial advisors to develop, embrace, live and breathe their story. It
is core to what Bellis teaches, and ultimately becomes second nature
to financial advisors, an energizing influence.
A strong, compelling marketing story must take into account two
important elements: first, understanding that the market has specific,
deep-rooted viewpoints and biases and second, knowing that your
story must be told in a manner that does not attempt to manipulate or
change those existing viewpoints but, rather, acknowledges and works
within them. Effective storytelling reinforces the views and feelings
consumers already have. Your story is told to existing clients, on your
first appointment with new clients, and you continue to tell it in
seminars, workshops, chance meetings, and with friends. There is a
long and short version, an elevator version, an airplane version. Matt
works with advisors to guide their story development. Through this
process the story gets better, deeper and richer as it evolves. It
becomes the quintessential definition of engagement, the foundation
for building a strong financial advisor/client relationship.
Matt’s definition of capital is human capital, where financial advisors
learn to garner cooperation with existing clients, and then with new
clients. It’s the skill that gets advisors introductions to qualified
friends, coworkers, family. Identifying the top 20% of a client base is
not entirely cut and dried - Matt teaches the nuances of identifying
clients they want to duplicate. He also teaches the principles of
engaging and building networks within large organizations/companies
in the advisor’s local market.
This is a critical point in the Bellis Method, where Financial Advisors
learn to advance beyond their story to create a permission-based
sphere of client cooperation, where most clients agree to advocate and
champion for the advisor.
Here Bellis teaches Financial Advisors how to market RRC, the
repository for everything they have learned in all of their training
combined. RRC is their client education and advocacy center. It’s the
free service offered to clients in exchange for their trust, loyalty and,
ultimately, qualified introductions.
In Conclusion...
It will take approximately 4-8 months to get the Bellis Method
installed, to learn it, understand it.
Advisors begin to see activity increase in the first 3 - 6 months; as
such, the program pays for itself in the first 3-6 months.
Once the method is installed Mastermind Groups are formed. They are designed to enable continuous education
through shared learning and mining other advisor experiences for
building best practices.
|